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3 year warranty — 30 days returns — Free shipping for orders over 120€

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Terms & Conditons

General Terms
  1. Your access and use of the websites (the “Websites”) of Tiger Family ® which includes Tiger Enterprise Corporation, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.
  2. The meaning of some words used in these terms and conditions: (a) “we”, “us”, “our”, “Tiger Family ®” etc, refer to Tiger Enterprise Corporation. (b) “You” refer to any person accessing and/or using this website (c) “Content” means all text, graphics, logos, icons, photographs, images, moving visual representational images or a combination of sounds and such images, audio, computer programs, and other material featured,displayed or used in or in relation to our site. (d) “Prices” display accurate and up to date prices on our website. (e) “Merchandise” means the goods or services through Tiger Family global website.
Merchandise
  1. Products and prices displayed on our site are for reference only and are subject to alternation or modification at the time of actual transaction.
  2. We use our best efforts to keep the information on the Website updated. However, it is not possible to guarantee the complete absence of errors on the Website. The information and other material published on the Website may include inaccuracies or typographical errors.
  3. The images of the products on the Website are for illustrative purposes only and we can not guarantee that your device’s display of the images accurately reflects the true appearance (including color) of the product. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
  4. The offer from our distributor or authorised third party not applicable to Tiger Family global website.

Order Process and Confirmation
  1. To purchase a school bag from our webstore, simply select the product, add it into your cart, and proceed to checkout. You’ll be asked to provide your shipping information and choose your preferred payment method.
  2. You are required to first register as a Tiger Family® Member before check out.
  3. After your payment is processed, you will receive an order confirmation via email. This confirmation will include your order details, the total cost, and an estimated delivery date.
  4. Ensure that your billing information matches the records of your bank or credit card provider to avoid any delays in processing your order.
  5. Once an order is placed, we cannot guarantee changes or cancellations. However, you may contact us immediately via email (tfglobal@tigerfamily.com) if you need to modify your order, and we will do our best to accommodate your request.
Payment
  1. We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are securely processed to protect your personal and financial information.
  2. We take the security of your transactions seriously. Our webstore uses SSL encryption and complies with PCI-DSS standards to ensure that your payment information is handled safely.
  3. If you encounter any issues with your payment, please contact our customer support team for assistance. Providing the details of the problem, and we will work with you to resolve it promptly.
  4. We reserve the right to refuse any transaction at our discretion. Reasons for refusal may include, but are not limited to, suspected fraud, inability to authorize a payment, or errors in product pricing.
Currency and Conversion
  1. To enhance your shopping experience, our webstore automatically displays prices in the local currency of your country. Our system detects your location and presents the prices accordingly, ensuring familiarity and convenience.
  2. We use up-to-date exchange rates to ensure that the price conversion is as accurate as possible. These rates are refreshed regularly to reflect the latest market conditions.
  3. The final amount charged to your payment method will be in your local currency, based on the conversion from EUR at the time of checkout. This process is transparent, with all prices clearly displayed before purchase completion.
Taxes and Duties
  1. Our product prices are comprehensive and include Value-Added Tax (VAT) based on the destination country’s tax laws. We handle the collection and remittance of VAT to the relevant authorities (excluding Switzerland). This ensures a seamless shopping experience for you, with transparent pricing from the moment you view our products.
  2. We are committed to providing you with all the necessary information regarding pricing. During the checkout process, you will be informed of any customs duties and import fees that may apply to your order.
  3. It is important to note that customers are responsible for understanding and adhering to their country’s tax and customs policies. Our webstore will provide all necessary information for VAT-inclusive pricing, but any additional charges or compliance requirements are the responsibility of the customer.
Shipping & Delivery
  1. We offer a variety of shipping options to meet your needs, whether you require expedited delivery or are looking for a cost-effective solution. Our partnerships with leading global carriers ensure that your order is delivered safely and efficiently.
  2. Our standard delivery times range from 7-14 working days for most destinations. However, we also provide faster options for urgent orders, with delivery times as short as 3-5 working days for selected locations. On occasion, some shipments may take longer days. This will depend on the postal services and customs processing in your country. Not all deliveries can be tracked through the carrier.
  3. The shipping fee for your order is calculated based on the size and weight and the selected delivery method. We strive to offer competitive rates and provide a transparent breakdown of shipping fees during the checkout process.
Copyrights and Commercial Property Rights
  1. All content, graphics, user and visual interfaces, photographs, trademarks, logos, artwork, and computer codes, including, without limitation, the design, structure, selection, coordination, expression and arrangement of such material contained or used on the Website is either owned and/or controlled by, or licensed to us, and is subject to strict controls pursuant to export control laws and regulations of Hong Kong and other countries and jurisdictions. You may only download such part of the Content as is expressly permitted to be downloaded from this Website for the use specified and for your personal use only. You have no rights in or to the Content and you will not use the Content, except as permitted under these Terms of Use.
  2. All right, title and interest in the Intellectual Property Rights in this Website shall at all times remain the property of us and/or our licensors. Customers and visitors are not authorized to use the same unless you have obtained express written permission from us and/or our licensors, as the case may be.
  3. By using this Site, you agree to indemnify, hold harmless and defend Tiger Family®, its parent, subsidiaries and affiliates, representatives and affiliates from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys’ fees, resulting directly or indirectly from a claim (including without limitation, claims made by third parties for infringement of intellectual property rights) by a third party that arises in connection with (a) your use or misuse of the Site; (b) your breach of the Terms of Use; or (c) your violation of any law or the rights of a third party. You agree to cooperate as fully as reasonably required in the defense of any claim. Tiger Family®reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.
Acceptance of Terms
  1. Tiger Family® reserve the right to amend these Terms of Use from time to time in our sole discretion. Customers and visitors are reminded to review the Terms of Use regularly to ensure that they are familiar with the most recent version. By accessing and using this Website you agree to be bound by the most recent version of these Terms of Use. If you disagree with any of the changes, you should discontinue using our services immediately.
  2. Our Terms & Conditions are subject to periodic revisions to reflect changes in our operations, legal landscape, or customer feedback. We are committed to ensuring that our policies remain up-to-date and relevant.
  3. If the performance by us under this Website is prevented by reason of force majeure (which shall include fire, casualty, accident, act of God, natural disaster, any law, order, declaration, regulation, demand or requirement of the Government of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever beyond the reasonable control of Tiger Family®), we shall not be liable from such performance to the extent of such prevention.
  4. These Terms of Use shall be governed by the laws of the Hong Kong Special Administrative Region and you and Tiger Family® agree to submit to the exclusive jurisdiction of the Hong Kong courts for determining any disputes arising for or in relation to these Terms of Use.
  5. The Legal Notice and Disclaimer and the Privacy Policy are incorporated into these Terms of Use and these documents, along with these Terms of Use, shall prevail over any other document including any of our store policies purporting to have a contractual effect.